Shraddha Namdeo
Customer Support Admin #chat process #email process #contentreview
- Role
- Customer Support Associate at TaskUs
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Shraddha Namdeo
As a dedicated Customer Support Executive with 4.5 years of experience in the dynamic and ever-evolving BPO sector, I am passionate about delivering exceptional service and fostering positive customer experiences. My journey in this industry has not only honed my communication skills but has also provided me with an in-depth understanding of customer-centric solutions.Throughout my career, I have been fortunate to work with diverse teams and clients, which has equipped me with a deep appreciation for the importance of clear and efficient communication. I take pride in my ability to listen, empathize, and provide solutions to resolve customer issues promptly.My commitment to continuous improvement has driven me to adapt to new technologies and strategies that enhance the customer support process. I firmly believe in staying at the forefront of industry trends to ensure the best possible service delivery.I am always open to networking and collaborating with like-minded professionals who share a passion for delivering outstanding customer support. Feel free to connect with me, and let\'s explore opportunities to improve customer satisfaction and exceed business goals together.\"
Experience
Customer Support Associate
May 2022 — Present · Indore, IN
Customer Assistance: Provide prompt and effective assistance to customers through various communication channels such as phone, email, chat, or in-person, depending on the company\'s support methods.Issue Resolution: Address customer inquiries, concerns, or issues and work diligently to resolve them in a timely manner. This may involve troubleshooting technical problems or providing information about products or services.Communication Skills: Communicate clearly and professionally with customers, ensuring they understand the information provided and feel heard and valued.Customer Feedback: Collect and relay customer feedback and suggestions to the appropriate teams within the company to help improve products, services, and customer support processes.Adherence to Policies: Follow company policies and procedures when handling customer issues and ensure compliance with any applicable regulations.Team Collaboration: Collaborate with other customer support associates and teams, such as technical support or product development, to find solutions to complex customer issues.Continuous Learning: Stay updated on industry trends, best practices in customer support, and any changes to company policies or offerings.Empathy and Patience: Display empathy and patience when dealing with frustrated or upset customers, aiming to turn a negative experience into a positive one.Quality Assurance: Participate in quality assurance processes to maintain and improve the quality of customer support interactions.Professionalism: Maintain a professional demeanor and adhere to the company\'s code of conduct and customer service standards.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE, Civil Engineering
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