Shraddha Murkute

Quality Analyst at Amazon | Ex - Swiggy | Ex - DXC Technology

Role
Quality Analyst (Compliance Operations) at Amazon
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers

About Shraddha Murkute

Working expertise are catalog - Quality management, Escalation RCA, Marcos, Team management, Data analysis

Experience

  1. Quality Analyst (Compliance Operations)

    Amazon

    Aug 2020 — Present · Pune, IN

    o Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures.o Compliance Audit for products sold on amazon website by various sellers for Europe, North America and India market place.o Assisting worldwide program teams to classify products and ensure Amazon’s product listings follow regulatory and legal compliance guidelineso Reporting of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines. Shared results of audits on a weekly/daily basis.o Provide feedbacks to the associates and close loop on audit observations.o Identify root cause of defects and find areas of improvements in the process being audited.o Provides ideas for process improvements to enhance process efficiency, quality and customer experienceo Respond to stakeholders with guidance and flags any updates to Lead/Managero Working on improvement projects to remove defects by applying Lean and/or Six Sigma tools and concepts.o Verify Quality Metrics in place and meet goals, trigger containment actions and corrective actions as appropriateo Conducts Root Cause Analysis along with 5 Whys and Error Trend Analysis to implement CAPA. Created Power BI dashboard to analyses report and datao Driving defect elimination program by working along with Ops and Program stakeholders.

Education

  • Truba Institute of Engineering & Information Technology, Karod-Gandhi Nagar By-Pass Road, Bhopal-462036

    Bachelor of Engineering - BE

    2011 — 2015

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Shraddha Murkute — Quality Analyst (Compliance Operations) at Amazon in Bengaluru, KA, IN | Unifers