Shraddha Khanna Monga
Senior Vice President - Transformation & Process Excellence -Teleperformance
- Role
- Senior Vice President -transformation & Process Excellence at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shraddha Khanna Monga
Possess expertise in Process design, analysis and improvement by identifying & closure of key gaps through problem solving & internal audit framework. I have 19 years of work experience in Process Improvement,Quality, Operations, project management,internal audits,BPMN (Process mapping),Solution design – (Operational),Service Delivery, process improvement, automation & predictive modeling by using COPC framework, Lean DMAIC methodology, business analytics and project management concepts I have Successfully completed overseas consulting assignments & Business Re engineering projects for the clients in Technology, E Commerce, Telecom, Retail,Rail, Healthcare, Travel, Banking, Utility FMCG & Government sectors that won us client appreciation and more consulting assignments from the same clients. Consistently won over 10 Annual awards in last 10 years for superlative performance with experience of closing almost 80 assignments and projects I have been associated with over 60 prestigious companies catering to UK, US, Australian, UAE and India markets
Experience
Senior Vice President -transformation & Process Excellence
Aug 2024 — Present · IN
Education
Narsee Monjee College in the year 2003
Bachelor of Commerce (B.Com.), Accounts, Computers, Exports
1998 — 2003
ICFAI University
Master of Business Administration (MBA), Business Administration, Management and Operations
2006 — 2009
Skills
- Call Centers
- Business Development
- Quality Management
- Cross-Functional Team Leadership
- Business Process Outsourcing (Bpo)
- Customer Satisfaction
- Contact Centers
- Six Sigma
- Strategy
- Team Management
- Management
- Bpo
- Quality Assurance
- Telecommunications
- Analysis
- Project Management
- Performance Management
- Crm
- Coaching
- Continuous Improvement
- Process Improvement
- Operations Management
- Service Delivery
- Process Engineering
- Leadership
- Business Process Improvement
- Customer Experience
- Project Planning
- Vendor Management
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