Shraddha H.
Customer Success Manager @YuJa
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WORK HISTORY
Customer Success Manager @YuJa
Toronto, ON, CA
As a Customer Success Manager, I drive enterprise customer adoption, retention, and expansion through strategic engagement and value-focused conversations. • Lead onboarding and deliver tailored, role-based training for enterprise clients, accelerating adoption by 25% across assigned accounts. • Manage a portfolio of 80+ enterprise customers, overseeing renewals, contract updates, and identifying 10–15% upsell opportunities per quarter. • Maintain 100% customer retention across the portfolio through proactive engagement, structured adoption planning, and trusted advisor relationships. • Partner closely with internal stakeholders to provide clear account updates, improving visibility and long-term account stability. • Converted 100% of trials into full-time accounts, achieved 135% of target, and maintained 100% revenue retention through effective discovery, value articulation, and product expansion conversations. • Recognized as Hero of the Week for strong customer engagement, quota attainment, and direct contribution to account growth and revenue expansion.
EDUCATION
Seneca Polytechnic
Postgraduate Degree, Professional selling
Shreemati Nathibai Damodar Thackersey Women's University
Bsc, Hospitality Administration/Management
ABOUT SHRADDHA H.
I am a customer success professional with experience managing large enterprise portfolios, leading high-impact onboarding and training programs, and driving long-term client success across SaaS, renewable energy, and life sciences.In my current role, I manage 85+ enterprise accounts, deliver tailored training across multiple products, and drive strong product adoption—achieving zero involuntary churn, 115%+ upsell target attainment, and consistently successful renewals. I specialize in simplifying complex product experiences for clients, building strong stakeholder relationships, and proactively identifying risks and opportunities that influence retention and expansion.Before transitioning into SaaS, I partnered with clients in the renewable energy sector to scope, design, and implement custom technical solutions. My work involved coordinating cross-functionally with engineering, operations, and leadership to ensure seamless delivery and long-term client satisfaction.In HR tech and life sciences, I have supported portfolios of 60+ accounts while overseeing a team of 10, leading onboarding, training, implementation, and strategic business reviews. I have a strong track record of driving revenue through value-led upselling and cross-selling, improving product usage, and building deep client trust.Across all industries, I’m known for being a proactive, relationship-driven partner who listens, solves problems quickly, and drives measurable impact. Whether it\'s enabling clients through training, navigating complex challenges, or supporting product adoption at scale, I’m committed to making every customer interaction meaningful and strategic.If you\'re looking for a customer success professional with a strong focus on adoption, retention, and expansion, let\'s connect.
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