Shrabani Kar

About Shrabani Kar

I lead with heart, build with purpose, and deliver transformation with discipline.An Executive Education alum of the Indian Institute of Management Calcutta, I bring cross-industry leadership experience spanning Human Resources Outsourcing (US & UK Benefits Administration), Asset Management, and Telecommunications.Currently serving as Account Delivery Head for UK based Pension trust and brought reduction in backlog to 60% with strategic prioritization and disciplined execution. Previously, as Chief of Staff to Executive Leadership, enabled transformation and transition of work between 2 organizations. Also drove strategic initiatives and enterprise execution through PMO governance, operational rigor, and cross-functional alignment.Across my career, I have led large-scale transformation and operational excellence initiatives by aligning strategy, people, and execution.Impact Highlights• 1. Operational TurnaroundLed delivery transformation for a UK Pension Trust, reducing operational backlog by 60% through strategic prioritization, governance frameworks, and disciplined execution.2. Executive Strategy EnablementAs Chief of Staff to Executive Leadership, enabled enterprise execution through PMO governance, strategic planning support, and cross-functional program oversight.3. Enterprise Transformation ProgramsDelivered global transformation and transition initiatives across Human Resources Outsourcing operations, aligning strategy, processes, and technology across multiple stakeholders.4. Large-Scale People LeadershipBuilt and led 150+ member cross-geography teams across India and US operations, driving high engagement and achieving 90% retention across distributed teams.5. Cost Optimization ImpactDesigned and implemented process optimization initiatives generating potential savings exceeding $1M annually, improving operational efficiency and scalability.I’m passionate about building strong workplace cultures and developing people. Curiosity fuels my growth—from discovering ideas like Eldsjäl (a person driven by purpose and passion) to continuously improving how teams and organizations operate.“I thrive at the intersection of strategy, execution, and people leadership—turning complex challenges into scalable business outcomes.”During a career pause, I strengthened my capabilities in resilience, persuasion, and self-leadership—skills that continue to shape my leadership approach today.

Experience

1. Account Delivery Head

   Wipro

   Nov 2025 — Present · IN

   Leading end-to-end delivery operations for a UK-based Pension Trust, driving operational turnaround and improving service delivery- Reduced operational backlog by 60% through strategic prioritization, workflow restructuring, and disciplined execution- Strengthened governance and operational cadence, improving turnaround times and service reliability- Collaborated with cross-functional stakeholders across operations, technology, and client teams to streamline delivery and improve customer outcomes- Enabled team performance through structured planning, accountability frameworks, and process optimization.

Education

• Panjab University

  Post grad in public admin

• Indian Institute of Management, Calcutta

  Executive MBA, Management

  2008 — 2009

Skills

• Performance Management
• Team Management
• Contact Centers
• Project Management
• Business Process Improvement
• Management
• Bpo
• Outsourcing
• Customer Relationship Management (Crm)
• Customer Satisfaction
• Team Leadership
• Transition Management
• Service Delivery
• Business Analysis
• Business Development