Shoyee Khan
Customer Grievance Specialist (First transwomen from Kashmir to work in corporate)
- Role
- Trust and Safety Specialist (Learning and Development) at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shoyee Khan
I had been working with aviation for more than 6 years. Amazing journey still on with…
Experience
Trust and Safety Specialist (Learning and Development)
Oct 2020 — Present · Mumbai, IN
Implementation of quality measurement models - non-voice processes.Quality Audits to measure customer service standards and actions to improve the same. Training & Development -Inclusion and diversity sensitization: New hire training, TNI and refresher training.Translating customer services data & VOC to develop customer intuitive processes and operations.Love to keep the utmost focus on ease of service, and continuous process re-engineering to look at things like a customer and owner.Making sure delightful and 100% resolution-oriented interactions.Maintaining NPS / C-sat improvement.Creating SOP\'s for all customer/client touch points.Contact ratio reduction by a continuous process of Quality analysis.Competition benchmarking to check performance standards.
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