Shouvik Kumar Jana
Lead , Production Support Engineer | Service Management | IFS ERP Product MWM -Clevest | Core Banking Product- Finacle
- Role
- Senior Software Engineer at Tech Mahindra
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Shouvik Kumar Jana
Technical professional with around 12 years of experience in Application / Production Support along with Service Management Lead role in IT domain. Having knowledge & performed support role on various products like • Core Banking Application (Finacle, Profile ) along with having knowledge on EOD/BOD support, Infra level support, API troubleshooting, Data Migration (using SQL Loader, SQL Script), Application server on AIX / LINUX platform, Data Gap analysis (using MS-SQL), Incident (SLA) management, other banking products etc.• ERP application (IFS MWM Application -Clevest) & supporting technically, issue reproduce / troubleshooting, log analysis etc, Handling Major Incident Management, finding RCA, coordinate with L3 resolver groups. Good Experience in Service Management with handling Project & it’s accountability, Leading Team, Stakeholder & vendor Management and Project leadership, client relationship along with preparing SOW, MSA, Budget Finalization, raising Purchase order. Worked with customers of multiple geographies.
Experience
Senior Software Engineer
Jun 2023 — Present · Kolkata, IN
Education
Shibpur Srimat Swami Projnanananda Saraswati vidyalaya [W.B.B.S.E.], shibpur, Howrah, W.B.
Madhyamik, General
2002 — 2007
Kalyani Government Engineering College
Bachelor of Technology (BTech), Information Technology
2010 — 2013
The Calcutta Technical School
Diploma, Diploma In computer Science & Technology
2007 — 2010
Skills
- Powerpoint
- Microsoft Excel
- Core Banking(Finacle) Infra
- Core Banking
- Core Banking(Finacle) Eod/Bod Setup & Support
- Time Management
- Windows
- C
- Project Coordination
- Java
- Microsoft Word
- English
- Matlab
- Html
- Unix
- Microsoft Office
- Public Speaking
- C++
- Sql
- Finacle
- Application Support
- Testing
- 24x7 Production Support
- Wms Implementations
- Teamwork
- Project Management
- Core Banking Implementation
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