Shouvik Biswas
Principal Functional Architect - Salesforce @Cognizant
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WORK HISTORY
Principal Functional Architect - Salesforce @Cognizant
Toronto, ON, CA
EDUCATION
Indian Institute of Management, Lucknow
PGDM, System, Operations, Marketing
Hansraj College
Bachelor in Information Science
ABOUT SHOUVIK BISWAS
Over 16 years of experience in CX business consulting and digital transformation. Banking & Insurance Industry expert with in-depth knowledge on industry trends & digital transformation of Marketing, Sales and Customer Servicing processes Key focus areas include Digital & CRM Strategy / Roadmap Definition, Vendor Evaluations, CRM/CX Application Platform Development In-depth experience in Salesforce Financial Services Cloud, Sales Cloud, Services Cloud and Community Cloud
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