Shounak Krishnanand
Product Leader - Lab126 at Amazon
- Role
- Product Leader at Amazon
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Shounak Krishnanand
Seasoned Product Leader with proven experience of building teams, leading and developing multiple mid-level product managers. Have developed business cases for new business lines. Proven track record in launching products in the Payments, and Telecom spaces. Have expereince in B2C and B2B spaces. Expertise with management of full customer lifecycle from definition of customer segments in pre-acquisition cycle to post-churn, and also have developed products to mange Workflows to manage on-ground field force. Have developed products to manage regulatory and compliance related activities in two different business lines in US and India. Have led global UX studies to understand customer behavior and preferences and developed and delivered roadmaps working backwards from their preferences.
Experience
Product Leader
Jun 2017 — Present · Seattle, WA, US
Launched US Amazon Business American Express Card. Contributed to commercial negotiations, legal agreements, single owner for post-acquisition CX, and built redundant systems. Led compliance to EU Payment Services Directive II for Amazon Business. Contributed to Amazon IP with bar-raising CX Led global UX studies in NYC, Chicago, Seattle, London, Munich, and Tokyo, to understand customer behavior and payment preferences. Developed 3 year roadmap to achieve north-star payment acceptance experience.
Education
Utah State University
Predictive modeling
University of Washington, Michael G. Foster School of Business
Master of Business Administration (M.B.A.)
University of Mumbai
Bachelor’s Degree
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