Shoumik Chatterjee
Customer Success Manager @HireQuotient
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WORK HISTORY
Customer Success Manager @HireQuotient
Bengaluru, IN
Managing a portfolio of 27 US based customers with a book value of driving engagement and growth- Created a pipeline for upsell opportunities accounting for 15% of the current portfolio- Drove CX innovation by leading the design and rollout of an AI chatbot with Zapier, automating L0 query resolution and accelerating response times- Hosted webinars and podcasts with customers to evangelize the product and vibe coded an event library page for hosting content- Built an in house CSM dashboard using AI tools like Bolt and Supabase and introduced customer health identification metrics- Enabling the Customer Success team to improve retention and proactive engagement.
EDUCATION
Carmel junior College Jamshedpur
Commerce
Great Lakes Institute of Management Gurgaon
PGPM
Narsee Monjee Institute of Management Studies
Bachelor's degree
SKILLS
ABOUT SHOUMIK CHATTERJEE
Professional with 6+ years of experience working as a functional consultant, business…
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