Shoumik Chatterjee
Customer success @ HireQuotient | Ex-Deloitte | Ex-EY
- Role
- Customer Success Manager at HireQuotient
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shoumik Chatterjee
Professional with 6+ years of experience working as a functional consultant, business…
Experience
Customer Success Manager
Nov 2024 — Present · Bengaluru, IN
Managing a portfolio of 27 US based customers with a book value of driving engagement and growth- Created a pipeline for upsell opportunities accounting for 15% of the current portfolio- Drove CX innovation by leading the design and rollout of an AI chatbot with Zapier, automating L0 query resolution and accelerating response times- Hosted webinars and podcasts with customers to evangelize the product and vibe coded an event library page for hosting content- Built an in house CSM dashboard using AI tools like Bolt and Supabase and introduced customer health identification metrics- Enabling the Customer Success team to improve retention and proactive engagement.
Education
Carmel junior College Jamshedpur
Commerce
2000 — 2014
Great Lakes Institute of Management Gurgaon
PGPM
2021 — 2022
Narsee Monjee Institute of Management Studies
Bachelor's degree
2014 — 2017
Skills
- Public Speaking
- Teamwork
- Management
- Business Valuation
- Corporate Finance
- Social Media
- Derivatives
- Financial Analysis
- English
- Microsoft Excel
- Microsoft Office
- Marketing
- Portfolio Management
- Statistical Data Analysis
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