Shoshana Walters

Sr. Customer Success Manager | Driving Customer Satisfaction and Growth

Role
Senior Customer Success Manager at BlackLine
Location
Thousand Oaks, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Shoshana Walters

As a Senior Customer Success Manager at BlackLine, I bring extensive experience in fostering long-term customer relationships, aligning solutions with business objectives, and driving product adoption. With over a decade of expertise in customer success, my focus lies in troubleshooting challenges, executing cross-selling strategies, and enhancing client satisfaction. My professional journey reflects a commitment to enabling customer success by building trusted advisor relationships and streamlining processes. With a mission to bridge customer needs with impactful solutions, I aim to contribute to organizational growth while ensuring customer satisfaction and retention.

Experience

  1. Senior Customer Success Manager

    BlackLine

    Mar 2026 — Present · Los Angeles, CA, US

Education

  • California State University, Northridge

    Bachelor of Arts - BA, Sociology and Criminology

  • Moorpark College

    Associate of Arts - AA

  • La Puente Valley ROP

    11 certificates in Forensic Science, Forensic Science Academy

    2007 — 2008

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Shoshana Walters — Senior Customer Success Manager at BlackLine in Thousand Oaks, CA, US | Unifers