Mary Shores
Hire Me to Improve Performance and Customer/Client/Consumer Experience to Increase Revenue and Decrease Complaints
- Role
- CEO & President at Shores Communications
- Location
- Champaign, IL, US
- LinkedIn followers
- 500 followers
About Mary Shores
BOLD - NO-NONSENSE - APPROACHABLE - TENACIOUS | When people think of me, those are the words I hope come to mind. See, I have built a career and a business on the power of “Words That Work.” As such, I believe to my core that the words that fill your inner monologue as well as the words you choose to say have a profound impact on your life and the lives of others.To provide some proof, here is a (condensed) timeline of the trajectory of my life: In 1998 I opened a debt collection agency, Midstate Collection Solutions. Despite rough personal circumstances, I harnessed the power of positive words and thinking to do this. In 2005 I overhauled my business model around my proprietary “Words That Work” method and a commitment to making those in debt happier at the end of a call with Midstate than they were at the beginning. The makeover worked and soon I shifted my focus to changing the debt collection industry as a whole. I began traveling and sharing the “Words That Work” method with businesses all over the country. I realized that words have the power to change not only businesses, but also people at their core and I set out to help others. In 2015 I authored and published a best-selling book with Hay House, “Conscious Communications: Your Step-by-Step Guide to Harnessing the Power of Your Words to Change Your Mind, Your Choices, and Your Life.” After the success of the book, requests to speak, and professional development industry involvement, I launched The Mary Shores Brand, which aims to share what I have learned through various mediums including speaking engagements, workshops, retreats, podcasts, books, and more. Today, I concurrently run the Midstate Collection Solutions business while also building The Mary Shores Brand. I LOVE what I do and get to do it because of the words I choose to say to myself and project to others. I look forward to sharing the lessons I have learned with you.(217) i•••@maryshores.com
Experience
CEO & President
Jan 2017 — Present · Urbana-Champaign, IL, US
I started The Mary Shores Brand to provide others actionable solutions to improve themselves. Unlike other self-proclaimed personal development “gurus” these solutions are not just based on my opinion, they are grounded in scientific methods and research. Since launching my brand in 2017, I have delivered these solutions to people of all walks of life via: Speaking engagements Workshops Retreats Online courses A best-selling book, “Conscious Communications: Your Step-by-Step Guide to Harnessing the Power of Your Words to Change Your Mind, Your Choices, and Your Life” (View Here: https://amzn.to/2vMj8to)Across these mediums, I am oftentimes sharing my thoughts and experience as it relates to the following: “The Communication Code” “Words That Work” “Cleanse or Clog” “Core Four” “How to Breakthrough Your Breakdown” “Dream With a Deadline” Although my “day job” is still running the Midstate Collection Solutions business, I spend pretty much every other waking moment creating valuable public content that can help people just like you (whoever is reading this) improve their personal and professional life. My goal in doing this is to make an impact on the world, be a leader for likeminded entrepreneurs, and ultimately, help others reach their next breakthrough. For speaking, public appearance, podcast, or other appearances please send an email to i•••@maryshores.com and I, or a member of my team, will get right back to you. Heck, if you want to just say hi, you are welcome to use that email too!
Education
ACA International, the Association of Credit and Collection Professionals
Scholar Designation
Skills
- Strategic Planning
- Credit
- Mortgage Lending
- Mergers
- Third Party Collections
- Collections Coaching
- Scripting
- Onsite Training
- Revenue Cycle
- Performance Improvement
- Process Improvement
- Third Party Liability
- Public Speaking
- Great Motivator
- Presentations
- Collections
- Consumer Debt
- Accounts Receivable
- Customer-Focused Service
- Training
- Mergers & Acquisitions
- Leadership
- Sales Management
- Marketing
- Leadership Development
- Sales
- Banking
- Insurance
- Account Management
- Management
- New Business Development
- Coaching
- Team Building
- Customer Service
- Start-Ups
- Strategy
- Business Development
- Business Planning
- Credit Risk
- Small Business
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