Hope Walls
20 yrs Healthcare Technology | Process Improvement | Operational Excellence | Interoperability | IT | Cross Functional Relationships | Agile | Account Management | CX | Strategic Initiatives | Amazon Connect
- Role
- Director, Customer Care Technology at Optum
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Hope Walls
My career in business and healthcare environments has evolved to embrace an innate…
Experience
Director, Customer Care Technology
May 2021 — Present
2014 - Executive Account Manager2015 - Director, Customer Innovation2015 - Director, Client Services Support2015 - Director, Client Services Communications and Education2019- Director, Enterprise Incident ManagementSPECIALTIES: Healthcare Technology, Healthcare IT, IT, Process Improvement, Customer Service, Account Management, Account Executive, Operational Excellence, Incident Management, Enterprise Service Management, Cross Functional Relationships, Strategic Initiatives, Objectives and Key Results, Innovation, Interoperability and Collaboration, Results Oriented, Creative Problem Solving, Contact Center Optimization, Omnichannel Strategy, Customer Experience
Education
The University of Alabama in Huntsville
BA
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