Shonna Pepper
Vice President Regional Branch Operating Model Lead in Ky Wv @JPMorganChase
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WORK HISTORY
Vice President Regional Branch Operating Model Lead in Ky Wv @JPMorganChase
Responsible for driving the development and execution of Chase Bank\'s key priorities that will ensure a strong control and operating environment (i.e. audit and control best practices, support branch consolidations and New Builds with real estate and facilities, access / adoption initiatives etc.)• Identify and implement best practices and process improvements that will ensure a strong control and operating environment in branches throughout IN, KY and WV• Build and leverage relationships with internal operations partners to enhance branch effectiveness across the region and understand themes / opportunities • Liaise with Control teams on P&P changes and enhancements to ensure communication and implementation within the region• Serve as subject matter expert on control and operational procedures and act as an escalation point for Market Directors• Partner with Market Directors and Real Estate team on activities such as coordination of consolidations, new branch builds, ADA initiatives, drive-up changes, etc.• Promote a strong controls environment by engaging partners, i.e. Branch Review and Branch Controls Support, Compliance to understand regional and national trends and opportunities• Inspect integrity and effectiveness of operational processes
EDUCATION
University of Louisville
Bachelor's Degree, Business Administration and Management, General
SKILLS
ABOUT SHONNA PEPPER
Worked in various positions in Retail Banking with Chase Bank since July 1992
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