Shonna Walker
Client Success Manager @Fusable
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WORK HISTORY
Client Success Manager @Fusable
Serve as the primary point of contact for a portfolio of Strategic and Enterprise clients, ensuring a smooth onboarding experience and ongoing supportDevelop a deep understanding of each client’s goals, challenges, and workflows to drive adoption and satisfactionConduct regular check-ins, business reviews, and training sessions to ensure clients are achieving their desired outcomesCollaborate cross-functionally with Sales, Product, and Support teams to advocate for client needs and drive continuous improvementMonitor account health and proactively address risks to retention or growthIdentify upsell and expansion opportunities and support the renewal process
EDUCATION
Johnson County Community College
Information Technology
SKILLS
ABOUT SHONNA WALKER
CheckUps by PathFinder Health:Our country suffers from a lack of prevention. 80% of healthcare costs are associated with chronic disease, most of which are preventable. CDC and major insurance carriers agree a checkup with the doctor is the most important first step in prevention. 70% forego their annual checkup with a doctor mainly due to the inconvenience of the process. All of this occurs because our current health system, virtual or brick-n-mortar, excels in and is structured for acute and emergent care, not prevention. The NIH confirms this – 95% of primary care is acute, where only 5% is prevention. Virtual care has made acute care more convenient but does not solve the inconvenience associated with the checkup. Even in the new virtual care world, the current models are not structured to optimize the steps required - inventory management of home kits, lab processing, acquisition of results, and linking of results with physician and patient’s health record.Our solution re-engineers the front end of primary care prevention – an in-home, turnkey, virtual, annual checkup with a doctor. This provides: focus, efficiency, higher value, and convenience associated with the steps of the checkup. We eliminate the inconvenience because we own the entire process; this focus is the key to innovation because this is all we do. The participants simply order and complete their at-home kit. We manage the remaining steps so the doctor is prepared to deliver the checkup and is armed with the key company programs for relevant referrals.Approximately 50% of the US population does not have a primary care doctor. We see 40% of this group and additionally see 25% of people with primary care doctors that do not go due to inconvenience. We are complementary to primary care because we take an inconvenient and inefficient visit and make it efficient, which increases the amount of participation while driving more people into what primary care does well – acute and disease treatment.
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