Shonique Imig
Senior Renewals Manager @Rokt Mparticle
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WORK HISTORY
Senior Renewals Manager @Rokt Mparticle
Own mParticle\'s renewal forecasting process and output, maintaining an accurate and repeatable forecast at both the global and regional levels-Conduct and provide analysis of customer renewal key performance indicators (critical metrics), with a mission of growing customer renewal rate and timely renewals-Partner with Customer Success Managers to understand customer priorities and challenges; prescribe solutions to further these goals and strengthen our customer partnerships-Support Customer Success Managers in driving any raised renewal negotiations across our customer base to ensure quarterly and yearly renewal numbers are met or exceeded-Represent mParticle during a pivotal period in the customer lifecycle; understand and speak to mParticle’s value proposition in an increasingly competitive and crowded market -Cultivate relationships with functional leadership across Customer Success, Enablement, Operations, Finance to standardize standard methodologies and drive operational efficiency-Optimize renewals process playbook to improve revenue retention, surface risk early and implement strategies to mitigate this risk-Actively engage with key customer contacts and internal CSMs to identify renewal dependencies, uncover potential roadblocks, and drive resolution to ensure timely commitments-Review renewal contract terms and conditions to ensure company wide consistency-Negotiate and fulfill renewal changes/modifications as appropriate, and streamline contract processes within SFDC in collaboration with CS Leadership, Operations, Finance and Legal.
EDUCATION
The University of Texas at San Antonio
Bachelor's degree, Education
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