Shone Thomas

About Shone Thomas

I help companies transform how they go to market, monetize their products, and operationalize strategy across systems and teams. Over the past decade, I’ve worked with global enterprises and scaling SaaS firms to launch new products, modernize revenue operations, and lead cross-functional transformations across GTM, billing, and infrastructure.My experience spans working with CxOs and technical teams alike — from implementing quote-to-cash systems that unlocked $100M+ in client revenue, to reducing close cycles from 5 days to 1, to leading programs that improved payment success by over 10 percentage points. I’ve delivered results across industries including healthcare, financial services, public sector, and manufacturing.Now an MBA candidate at Texas McCombs, I’m focused on expanding my impact through strategy, innovation, and cross-industry growth initiatives. I thrive where business goals meet complex execution — and where collaborative, data-informed decisions create measurable outcomes.

Experience

1. Enterprise Services Manager

   Zuora

   Aug 2023 — Present · Austin, TX, US

   Improved CSAT by 20% and unlocked $800K in renewals/expansion by creating a scalable service model with consistent SLAs, cadence reviews, and executive alignment across global enterprise accounts.• Led a 7-person global team (NA, EMEA, APAC) to resolve complex GTM, billing, and revenue ops issues for clients like Merck and Stellantis, ensuring platform stability and sustained adoption.• Designed a payment optimization framework that increased success rates from 83% to 94%, generating $200K+/week in recovered revenue for key clients.• Standardized revenue close workflows across 3 regions, reducing month-end close from 5+ days to 1, enabling timely reporting and audit compliance.• Streamlined GTM launch processes across departments, reducing time-to-market for new products and revenue models.

Education

• Texas McCombs School of Business

  Master of Business Administration - MBA

• Ryerson University

  Bachelors of Commerce, Business Technology Management

  2008 — 2012

Skills

• Mysql
• Sharepoint
• Windows
• Microsoft Office
• Ca Process Automation
• Business Intelligence
• Virtual Assurance Infrasturcture Manager
• Sql
• Visio
• Microsoft Sql Server
• Requirements Gathering
• Ms Project
• Sdlc
• Project Management
• Solution Architecture
• Virtualization
• Requirements Analysis
• IT Service Management
• Cloud Computing
• Data Analysis
• Databases
• Ca IT Client Manager
• Business Analysis
• Software Project Management
• Itil
• Enterprise Architecture
• Access
• Visual Basic
• Integration
• Project Portfolio Management
• Process Improvement