Shondell A.

Director @Office Of The Secretary Of Defense

Washington, DC, US

As the Director of Military Community Outreach (MCO), leads the charge of transforming customer experiences (CX) across all digital channels within the Military OneSource enterpriseMartechChange AgentSEO, GEO, SEMVoice of the CustomerBrand Experience (BX)Customer Experience (CX)Digital StrategyProgram ManagementProject ManagementAgile DevelopmentUser-Centered Designs (UCD)User Experience (UX)User Interface (UI)Modernization TransformationCustomer-Focused StrategiesProcess Re-engineeringBusiness AnalyticsAmazon Web Services (AWS)Service Level Agreement (SLA)Key Performance Indicators (KPI)Software-as-a-Service (SaaS)Driver of RMF Framework AdoptionArtificial Intelligence (AI)Manager of Robust Digital EnterpriseTransformation of People, Processes, Technology#changeagent #brandexperience #customerexperience #CX #digitalstrategy #programmanagement #projectmanagement #agile #agiledevelopment #usercentereddesign #UCD #userexperience #UX #userinterface #UI #customerfocusedstrategies #processreengineering #businessanalytics #amazonwebservices #AWS #servicelevelagreement #SLA #keyperformanceindicators #KPI #softwareasaservice #SaaS #RMF #ArtificialIntelligence #AI #transformation #digital #helpdesk #SEO #GEO #SEM #searchenginemarketing #generativeengineoptimization #searchengineoptimization #martech #SLA #omnichannel #voiceofthecustomer