Shonda Leeper
Manager, Client Operations @Capital Rx
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WORK HISTORY
Manager, Client Operations @Capital Rx
Support day-to-day needs of client requirements through proactive and consultative communications and healthy partnerships with key business partners-Execute accurate management of client needs, including benefit enhancements, eligibility maintenance requests, and new programs and services, such as CMS’ Medicare Prescription Payment Plan-Monitor and analyze electronic claims activities to identify opportunities and collaborate with other functional business areas to remediate concerns-Cultivates strong partnerships with Clinical Account Managers, Government Program Operations, Data Analytics, and other functional business areas to broadly facilitate or foster process discussions and enhancements-Supports CMS Program Audit activities and other Medicare compliance initiatives to help clients improve adherence and Star ratings-Champion strategic initiatives to foster a culture of awareness and accountability through cross-departmental efforts, such as Incident Management-Mentor peers and lead employee engagement activities.
EDUCATION
Richland Community College
Pharmacy Technician/Assistant
Trevecca Nazarene University
Bachelor's degree, Healthcare Administration
Trevecca Nazarene University
Business Administration and Management, General
SKILLS
ABOUT SHONDA LEEPER
With over two decades in client operations and account management, I specialize in…
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