Shonda Leeper
INSPIRING PBM LEADER | 20 YEARS EXPERIENCE LEADING LEADERS | PASSION FOR EMPLOYEE ENGAGEMENT & DEVELOPMENT | PROMOTES HEALTHY CULTURE OF CAMARADERIE AND COMPLIANCE
- Role
- Manager, Client Operations at Capital Rx
- Location
- Clarksville, TN, US
- LinkedIn followers
- 500 followers
About Shonda Leeper
With over two decades in client operations and account management, I specialize in…
Experience
Manager, Client Operations
Jun 2023 — Present
Support day-to-day needs of client requirements through proactive and consultative communications and healthy partnerships with key business partners-Execute accurate management of client needs, including benefit enhancements, eligibility maintenance requests, and new programs and services, such as CMS’ Medicare Prescription Payment Plan-Monitor and analyze electronic claims activities to identify opportunities and collaborate with other functional business areas to remediate concerns-Cultivates strong partnerships with Clinical Account Managers, Government Program Operations, Data Analytics, and other functional business areas to broadly facilitate or foster process discussions and enhancements-Supports CMS Program Audit activities and other Medicare compliance initiatives to help clients improve adherence and Star ratings-Champion strategic initiatives to foster a culture of awareness and accountability through cross-departmental efforts, such as Incident Management-Mentor peers and lead employee engagement activities.
Education
Richland Community College
Pharmacy Technician/Assistant
1994 — 1996
Trevecca Nazarene University
Bachelor's degree, Healthcare Administration
Trevecca Nazarene University
Business Administration and Management, General
2019
Skills
- Cross-Functional Team Leadership
- Software Documentation
- Data Analysis
- Medicaid
- Healthcare Information Technology (Hit)
- Team Leadership
- Pharmacy Benefit Management
- Disease Management
- Customer Service
- Pharmaceutical Industry
- Business Process Improvement
- Employee Benefits
- Vendor Management
- Pharmacy Automation
- Medicare
- Health Insurance
- Pharmacy
- Managed Care
- Call Centers
- Healthcare
- Process Improvement
- Pharmacists
- Project Management
- Quality Assurance
- Health Policy
- Hipaa
- Training
- Medicare Part D
- Healthcare Information Technology
- Management
- Team Building
- Leadership
- Healthcare Industry
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