Shona H.

General Manager @Esk Est.1974

Arbroath, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2023 — Present

General Manager @Esk Est.1974

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Tayside & Angus, GB

EDUCATION

1998 — 1999

University of Staffordshire

HND, Business Administration and Management, General

N/A

Abertay University

Bachelor of Business Administration - BBA, Business Administration and Management, General

2004 — 2006

University of Abertay Dundee

BA (Hons) Business Administration, Business Administration and Management, General

1999 — 2000

University of Staffordshire

Bachelor's degree, Business Administration and Management, General

1992 — 1994

Stoke-on-Trent College

N/A, A-Level English Literature, A-Level English Language, A-Level Physical Education, A- Level Law,

2015 — 2016

Avado

Level 3 CIPD, Human Resources Management/Personnel Administration, General

N/A

The Open University

Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services

2010 — 2011

Dundee and Angus College

Human Resources Management and Services

SKILLS

VolunteeringNon-Profit VolunteeringAdvertisingPersonnel ManagementTraining DeliveryCommunicationFinanceSales ProcessHuman ResourcesAutomotiveData AnalysisCustomer ExperiencePersonal TrainingOffice AdministrationFinancial AccountingAnalytical SkillsDatabasesProcess ImprovementCustomer Relationship Management (Crm)Customer RetentionMicrosoft OutlookCustomer ServiceLeadershipCustomer SatisfactionTrainingPayrollTeamworkAdministrationTeam ManagementReceptionist DutiesCall CentersBusiness DevelopmentMicrosoft OfficeSalesDistance LearningRecruitingStaff DevelopmentTeam LeadershipData EntryStakeholder Engagement

ABOUT SHONA H.

I am a passionate, career-focused professional dedicated to aligning business objectives with organisational quality ethos, compliance and procedures. As General Manager at Esk and a proud member of the Institute of Leadership, I bring a meticulous and strategic approach to achieving business goals while fostering a culture of growth and excellence.My leadership style combines a strong emphasis on strategic direction, results-driven analytics and a genuine commitment to people development. I thrive on the diverse, customer-focused nature of my role and believe that every challenge presents an opportunity for innovation and progress. Life is full of possibilities and I enjoy working with individuals to unlock their potential and achieve success.Beyond my core responsibilities, I actively mentor staff, supporting their professional and academic development to help them reach their goals. I am also honoured to serve as a committee ambassador for the Lighthouse Construction Charity, championing initiatives that make a real difference in our industry.Every day brings new opportunities to inspire and create meaningful impact and I embrace change as a catalyst for growth.

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Shona H. — General Manager at Esk Est.1974 in Arbroath, GB | Unifers