Raha Shomnath
VP - HSBC Digital Business Services I Business, Technology & Transformation Delivery Leader | Process Consulting | Leading Global teams | Ex Amex/ GECIS/Wipro/Tata
- Role
- Sr Project Manager, Digital Business Services at 汇丰
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Raha Shomnath
Performance driven change professional with 2 decades of rich experience in the areas of…
Experience
Sr Project Manager, Digital Business Services
May 2015 — Present
As Portfolio Lead for Service Company (with 0.12m staff,$18bn/year billing to 76 Operating Banks globally)• Supporting Portfolio Director & Exec Sponsor achieve Strategic outcomes (linked to Regulatory commitments and Business performance Scorecard) by driving portfolio size of $10m through ruthless prioritization of projects/ funding & resourcing, providing guidance and inputs into function’s ability to realise outcomes.• Role requires linking strategy to key business outcomes/ metrics, identifying & building Business case supporting key initiatives, securing funding source, outlining multi-year/ full year roadmap, securing support within regional/ global governance (ExCo, Portfolio oversight, Board, Regulatory reporting). It includes coaching & managing a large team of program, project managers and business analysts in collaboration with other portfolios.• Accountability for driving key outcomes linked to Exec Scorecard: a) Reduction of $300m manual billing, b) Cost control & improved customer experience driven by 40+ daily Query and 30days+ Aged Debt management using ServiceNow functionality and Coupa integration for 43 Operating Banks; b) Operational Resilience through mapping of important business services for Jersey/ MENAT/ China and residual/ inherent risk assessment on Archer platform c) Divestments & Services decouplingAs Programme Manager for Wealth & Personal Banking UK (across 16m customers)• $26mn budget spanning 3yrs to drive PSD2 (Payment Services Directive) Regulatory adherence by for UK Wealth & Personal Banking and Private Banking with team of 14 PM\'s and BA\'s involving internal & external partners (Thales, Idemia, IMI, CallSign, Broadcom, Visa & Mastercard).• Key Business outcomes: Reduced Card not present Fraud losses from £0.012 to $0.004 per transaction, reduced friction journey from 25% to 16%, step up transaction success rate from 70 to 84%, mobile penetration from 72 to 78%, 60% spike in volume for Vulnerable customers.
Education
SPJIMR SP Jain Institute of Management & Research
PGPM
2006 — 2007
National Institute of Foundry & Forge Technology
B. Tech
1999 — 2003
Skills
- Business Process Mapping
- Business Transformation
- Bpo
- Six Sigma
- Process Consulting
- Project Management
- Team Management
- Outsourcing
- Supply Chain Management
- Business Process
- Business Process Re-Engineering
- Vendor Management
- Service Delivery
- Process Engineering
- Business Analysis
- Process Management
- Business Process Improvement
- Operations Management
- Operational Excellence
- Pmp
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