Shomik Dasgupta

About Shomik Dasgupta

22+ yrs of Operational & Functional Expertise in Service Delivery in verticals of Banking and Financial Services Industry, Commercial Finance,1st Party Collections and US IT Staffing for Contingent & Full Time Workforce Requirements for Fortune 500 Clients. In the process, have managed Pan-India Level Teams of 500+ employees, operationalised Pilot Teams in BFSI domain for an Australian Bank Major & for a 1st Party Collections portfolio for an US PLCC, in a blended environment. Had the opportunity to grow teams by 300%, lead BU in Multi-Vendor Business Models, managed P&L of $8 MN in annual operational revenues as the Utility Manager with a span of 200 FTE\'s, while delivering YoY Productivity Benefit to Clients through Continuous Improvement opportunities. Drove business critical initiatives such as Mainframe Migration with 2 Week No-Production Period & BAU Plan - heading right in to Year-End Closing and working on Continuous Improvement projects leading to ~$1.2 M annualised savings. Having driven 100% NPS at BU Level, have been appreciated & strongly preferred to work with for future relationships, within the BU. Worked on initiatives on SU Improvement, being the BU BILLING SPOC, planning & heading Governance Calls, Steering Committee Client Visits, Townhalls etc.Also, handled HR operations at Pan-India Level for an US IT Staffing Firm, transitioned to Service Delivery of Contingent & Full Time Workforce Requirements for Fortune 500 Clients across the industry verticals of IT, Engg & Pharma for a Staffing Firm headquartered in New Jersey and managed an IT Staffing P&L earning annual accumulated gross margins to the tune of ~$13.5 M. Currently, head the Contact Center & Shared Services Center operations for a California-based Product Development Fintech firm in the Money Movement business working with Debt Settlement Companies, Consumer Banking & Merchant Acquiring, from their India Development Center.

Experience

1. Director - Operations

   Priority Commerce

   Jan 2020 — Present · Chandigarh, IN

Education

• Queen Margaret University

  Bachelor's degree, International Hospitality Management

  1998 — 2001

Skills

• Business Process Re-Engineering
• Executive Level Relationship Building
• Six Sigma
• Mis
• Performance Reporting
• Customer Relationship Management (Crm)
• Business Process Improvement
• Operations Management
• Microsoft Excel
• Management
• Performance Appraisal
• Events Coordination
• Cross-Functional Team Leadership
• Metric Management
• Management Information Systems (Mis)
• People Skills
• Process Transitioning
• Service Delivery
• Team Management
• People Development
• Reporting & Analysis
• Training
• Relationship Management
• L&D
• Outsourcing
• People Management
• Process Improvement
• Performance Management