Shoma Vyas
Product Owner, Customer Experience - Kaseya
- Role
- Product Owner, Customer Experience at Kaseya
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Shoma Vyas
I have more than 10 years of experience in change management, customer relations, training and mentoring of both staff & clientele, and strategic planning. I am an adaptable professional skilled with understanding customer needs & expectations; along with training & support experience in the both the banking and healthcare industries. As a certified licensed clinical professional counselor (LCPC), I also managed a methadone clinic and worked in a behavioral health hospital quickly gauging the needs of individuals in crisis. Specialties: Change Management, Customer relations, Psychology, Counseling, Wellness, Software Business Analysis, Business needs, Requirements gathering, Agile, Cybersecurity, Banking, IT
Experience
Product Owner, Customer Experience
Jun 2025 — Present · Miami, FL, US
Develop and execute product strategy and roadmap Lead cross functional programs to ensure timely delivery of product milestones Collaborate with engineering, marketing, sales, etc to ensure product success Facilitate customer advisory boards and gather feedback from online forums Drive product specific customer-facing efforts such as webinars and industry events
Education
The Chicago School
Masters in Clincial Counseling, Psychology
2009 — 2011
The Chicago School
Master's degree, Clinical counseling psychology
Pace University
BBA, Management Information Systems
1997 — 2001
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