Shokatali Jamal

Member Service Representative @AMA - Alberta Motor Association

Edmonton, AB, CA

Report to the Supervisor, Membership Sales, and Service.• Handle inbound calls, using proper phone etiquette, professionalism, and best practices.• Ensure calls are handled within established metrics – speed of answer and call quality.• Assess callers’ needs to configure the best solutions, through open-ended questions and relevant, engaging conversations.• Provide outstanding service and relevant solutions to our members while promoting AMA’s products and services.• Conduct outbound calls to update and confirm member information.• Maintain complete knowledge of AMA products, services, and member benefits to ensure accuracy in all communications to members and other AMA teams.• Constant product and services research for a constantly changing product line• Setting up and managing sales account• Following with existing Customers with renewal & Retention of accounts• Assisting with Tire Swap Program• Assisting with Roadside Assistance Calls• Deployment with Roadside Assistance calls center• Assisting with Roadside Booking Driving Test• Cross Training in Membership Services• Part of Social Committee