Shohanur Rahman
Customer Experience Associate @TD
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WORK HISTORY
Customer Experience Associate @TD
Burnaby, BC, CA
Assist clients with day-to-day banking needs, including transactions, account inquiries, and financial solutions.2. Deliver exceptional customer service by understanding client needs and providing tailored banking solutions.3. Educate clients on TD products and services to enhance their financial well-being.4. Process deposits, withdrawals, payments, and other financial transactions accurately and efficiently.5. Maintain compliance with TD policies and regulatory requirements to ensure secure banking operations.6. Resolve customer concerns with a proactive and problem-solving approach.7. Collaborate with branch team members to drive customer engagement and enhance branch performance.8. Uphold TD’s commitment to diversity, inclusion, and service excellence.
EDUCATION
Bangladesh University of Professionals (BUP)
Bachelor of Business Administration - BBA
The Chartered Institute of Management Accountants
Certified Business Accountant
University Canada West
Master of Business Administration - MBA
ABOUT SHOHANUR RAHMAN
Banking and finance professional with expertise in financial analysis, business strategy, and customer experience. With five years of experience in banking, product management, and portfolio analysis, I have developed a strong foundation in financial planning, credit risk management, and data-driven decision-making. Currently working as a Customer Experience Associate in banking, refining my ability to analyze customer behavior, assess financial needs, and provide tailored financial solutions. My previous product and portfolio management roles involved data analysis, financial forecasting, and risk management, allowing me to drive business growth and operational efficiency. Seeking opportunities in Financial Analysis, Business Analysis, FP & A, and Credit Analyst roles to leverage my analytical skills and industry knowledge in a data-driven environment.
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