Nicole Shoemaker
Senior Enterprise Customer Success Manager @Payscale
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WORK HISTORY
Senior Enterprise Customer Success Manager @Payscale
San Diego, CA, US
Manage a large book of business at Payscale, ensuring partnership health and meeting renewal, upsell, and retention goals.• Act as the primary client contact, driving account set up, delivering customer outcomes, and advocating for clients.
EDUCATION
University of San Diego
Bachelor of Business Administration (B.B.A.), Emphasis in Marketing
SKILLS
ABOUT NICOLE SHOEMAKER
As a Customer Success Manager, I leverage my skills in Sales, Account Management, customer retention, Salesforce, Gainsight, and other expansion strategies, to deliver value and build rapport with my clients. I have over 9 years of experience in customer success, account management, and project management, working with technology and healthcare organizations of various sizes and needs.My mission is to build and nurture long-term relationships with my clients, understand their business challenges and goals, and provide solutions that align with their desired outcomes. I excel at leading and participating in executive business reviews, identifying x-sale opportunities, and mitigating churn risks. I am passionate about building relationships and problem-solving, and I am always looking for ways to improve my current processes and add to the overall success of my team.
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