James Shoemaker

About James Shoemaker

Business Analyst and Product Manager with extensive expertise in process optimization and…

Experience

1. Business Solutions Analyst

   Sabot Consulting

   Apr 2024 — Present

   The approach I use leverages collaborative workshops to drive process improvement by engaging cross-divisional teams, including frontline workers, to uncover real-world insights and inefficiencies. By mapping processes across teams, we distinguish between perceived and actual processes, identifying bottlenecks, redundancies, and misalignments. This method ensures a holistic view, surfaces previously unknown tasks, and fosters alignment with legislative or customer requirements, optimizing workflows before technology implementation to avoid automating flawed processes.• Structured tools, such as Value Stream Mapping (VSM) and SIPOC, paired with visual aids like UML process flow diagrams, ensure systematic documentation and clarity. Workshops focus on clear objectives, involve diverse stakeholders, and use data-driven insights—such as task completion times or error rates—while allowing room for creativity and common sense to address unique challenges. This approach is faster and more accurate than traditional interviews, emphasizing traceability to goals and stakeholder collaboration for impactful results.• The workflow includes pre-workshop preparation (defining objectives, selecting participants, gathering data), collaborative mapping and bottleneck identification during workshops, and post-workshop validation, process redesign, and outcome monitoring. By prioritizing high-impact improvements and testing changes before technology integration, this scalable, tailored approach delivers streamlined processes and measurable value, adaptable to specific organizational needs.