Shobita Gupta
CX Strategy @PhonePe
- Role
- Head of Cx Strategy - Merchant Experience at PhonePe
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Shobita Gupta
15 years of comprehensive experience in Strategy and Operations of Customer Success…
Experience
Head of Cx Strategy - Merchant Experience
Feb 2025 — Present · Bengaluru, IN
Education
Amity University
Master of Business Administration (MBA), MBA General with Marketing as Major Specialisation and Finance as minor
La Martiniere Girls College
ISC
Skills
- Strategic Planning
- Human Resources
- Presentations
- Event Planning
- Customer Satisfaction
- Auditing
- Marketing Strategy
- Business Development
- Employee Grievance
- Customer Engagement
- Event Management
- Customer Retention
- Customer Service
- Customer Relationship Management (Crm)
- Direct Marketing
- Team Management
- Crm
- Employee Training
- Management
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