Shobhna Bansal

About Shobhna Bansal

Performance-Driven Project Manager; skilled in end-to-end project management from requirement analysis, resource planning, progress tracking and ensuring delivery of projects within time, budget, SLAs & quality norms• Proficient in Software Testing Lifecycle (STLC) entailing preparation of test plans / strategy, setting-up of test/QA environment, creation of automated test scripts / test cases, testing, defect tracking/ reporting and ensuring timely releases• Diverse Testing experience entails Performance, Stress, Integration, Backend and Module Testing; successfully: o Led completion of complex critical tests on a tight schedule & ensured proper Test Coverage as per defined Quality Standardso Effectively applied Agile - Scrum Methodology & Implementation of Best Practices for optimizing results/ ROI, team productivity and enhancing overall product quality • Customer-centric Engineer; focused on designing customized performance and test Artefacts to meet client’s complex business requirements; worked in USA for 5 years as QA & Consultant • Result-oriented Leader with talent in leading & mentoring globally distributed cross-functional teams and enabling knowledge-sharing amongst them; problem-solver with strong analytical & decision-making skills

Experience

1. Program Director - Software Sre

   IBM

   Apr 2024 — Present · Bengaluru, IN

   Spearheading the implementation of SRE best practices and driving continuous improvements in platform and service reliability through exemplary leadership. Taking ownership of stability in business-critical services, leading collaborative meetings, demonstrating leadership qualities, mentoring teams, and establishing credibility through effective service management and technical execution. Serving as the site reliability lead, providing consultation to internal and external partners on complex project execution and operational events. Fostering innovation and automation to enhance major infrastructure components, systems, and features, thereby improving availability, incident response, scalability, latency, and efficiency. Holding accountability for incident response, problem resolution, change management, and production enhancements, aiming for significant improvements in critical metrics such as MTTR and reduction of Major Incidents, while advancing Site Reliability processes and service management standards. Ensuring optimal resource allocation aligned with business priorities and identifying opportunities for enhanced resource utilization. Driving high performance by offering guidance on enhancing availability and performance of critical services, implementing automation to prevent recurring issues, and establishing efficient, automated responses for routine service conditions. Expanding expertise in both business and technical domains, with a focus on SaaS Site Reliability, particularly in platform and service areas.

Education

• Motilal Nehru National Institute Of Technology

  Bachelor of Technology (B.Tech.), Information Technology

  2000 — 2004

Skills

• Test Planning
• System Testing
• Software Development
• Quality Assurance
• Test Management
• Sql
• Software Development Life Cycle (Sdlc)
• Business Analysis
• Software Quality Assurance
• Sdlc
• Testing
• Test Cases
• Agile Methodologies
• Management
• Test Automation
• Requirements Analysis
• Unix
• Software Project Management
• Team Management