Shobhna Chaudhary
Senior Customer Service Executive @Credila Financial Services Limited
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WORK HISTORY
Senior Customer Service Executive @Credila Financial Services Limited
Delhi, IN
Senior executive in Post Disbursement Team.Voice and Email support.Training and Mentorship.Education loan.Key responsibilitiy area\'s: Customer satisfaction, AHT, Transfer rate, CSAT.Softwares and CRM: Freshdesk, LMS, LOS.
ABOUT SHOBHNA CHAUDHARY
Total years of experience is 8+ in to Customer service, Client servicing/engagement, Training/Mentorship, Banking Operations,Project lead, Voice support, Email and Chat support, Data mining etc.Companies that have worked with are Barclays, Hdfc Credila,Ienergizer, Admiral solutions, Virtual employee, Kalkine solutions.
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