Shobhit Vashishtha
Problem Manager at Cisco||VOIP||Cisco Unified Communications||Cisco IPT|| Cisco Managed Services|| Ex-Cisco TAC
- Role
- Problem Manager at Cisco
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Shobhit Vashishtha
Conduct or Interpret Data Analysis and advise client of anticipated future problems proactively.+Research the root cause of incidents, make temporary solutions(workarounds) available and develop final solutions for known errors.+Contribute to cross-functional post-incident process reviews to ensure continuous improvement of operations and execution, enabling the delivery of post incident reports to customers and stakeholders.+Manage customer and internal stakeholder communications for an incident via multiple communication channels.+Actively share/ develop innovation and automation for continued improvement.+Work on proactive cases to stabilise customer’s network.+Follow and participate in the improvements of established team process and collaborate with peers and multifunctional teams.+Risk management (identification, evaluation, prioritization and resolution of risks in the network infrastructure)+Strong account and stakeholder management skills.+Good presentation skills and comfortable to present it to senior management level.+Lead customer focused activities and communication in support of customer related PSIRT and Field Notices.+Call Mananger (CUCM)– Implementation,install, upgrade, backup-restore, configuration and troubleshooting.+Cisco Unity Connection- Implementation Install, upgrade, configuration and troubleshooting +Design/Implementation and troubleshooting of Cisco Unified Communication.+Cisco Voice Gateways- Install, upgrade,configuration and troubleshooting.+Cisco Emergency Responder- Troubleshooting, configuration and implementation.+Cisco Jabber - Configurations, implementations and troubleshooting.+Testing and troubleshooting of IM & Presence and Expressways.+Reading debugs and traces for complex analysis for Cisco IPT related issues.+VOIP protocols-SIP, H323, MGCP, SCCP, ISDN +Certification-CCNA and ITILv4 +Tools-SERVICENOW,SPLUNK,CMSP +WeBEx BOT
Experience
Problem Manager
Apr 2022 — Present · Bengaluru, IN
Education
Noida Institute of Engineering & Technology
Bachelor of Technology - BTech, Mechanical Engineering, A
2010 — 2014
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