Shobhit Singh Tomar
Assistant Manager - F & B Operations @The Indian Hotels Company Limited (IHCL)
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WORK HISTORY
Assistant Manager - F & B Operations @The Indian Hotels Company Limited (IHCL)
Bengaluru, IN
Operational ManagementFLOOR SUPERVISION:*Monitoring service flow and paceOPENING & CLOSING DUTIES:HYGIENE & SAFETY COMPLIANCE:*Enforcing HACCP and food safety regulations2. Guest Experience & RelationsGUEST INTERACTION:*Touching tables/guest engagement*Managing VIP and loyalty program member recognitionCOMPLAINT MANAGEMENT:*Immediate conflict resolution3. Team Leadership & Human ResourcesSTAFF SCHEDULING:PERFORMANCE STANDARDS:TRAINING & DEVELOPMENT:*Conducting menu and wine knowledge training*Handling disciplinary actions4. Administrative & Financial ResponsibilitiesINVENTORY CONTROL*Ordering operational supplies (OE) and beveragesFINANCIAL REPORTING*Generating daily sales reports (Flash Report)*Managing Point of Sale (POS) operations (voids, discounts)REVENUE GENERATION*Setting daily upselling targets*Analyzing average check per cover (APC)*Promoting seasonal specials and events
EDUCATION
Indira Gandhi National Open University
Bachelor's degree, Hospitality Administration/Management
Institute of Hotel Management Gwalior
Persuing B.sc in Hotel and Hospitality Administration, Human Resources Management/Personnel Administration, General
ABOUT SHOBHIT SINGH TOMAR
Brand Ambassador and Catering Assistant at TAJ WEST END BANGLORE, One of a kind hotel in India. Nestled amidst 20 acres of flora and defined by its illustrious heritage and colonial charm, Taj West End,Bengaluru is a lush sanctuary in Bangalore.Completed my Bachelor of Science in Hospitality and Hotel Administration from IHM GWALIOR.Completed my Industrial Training from \" THE OBEROI AMARVILAS AGRA \" one of Asia\'s Finest Heritage Luxury Resorts.
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