Shobhit Sharma

About Shobhit Sharma

I am a Service Operations & Workforce Analyst with 5 years of experience supporting…

Experience

1. Operations Analyst

   Insight

   Nov 2022 — Present · Gurugram, IN

   Successfully managed live internal projects for India and the EMEA region, ensuring uninterrupted operations.•Achieved a 95% project issue resolution rate by promptly troubleshooting project and SAP queries.•Conducted a comprehensive review of employee billable hours according to cost centers and job requirements, resulting in a 15% cost optimization.•Reduced cost-related discrepancies by 20% through continuous monitoring and proactive adjustments.•Demonstrated proficiency in raising troubleshooting requests in the operations team, contributing to a 92% access fulfillment rate.•Played a pivotal role in achieving a 100% compliance rate in audits of SAP Access, exporting required data via SU01D and SUIM in EEP.•Ensured 100% accuracy in assigning teammates to the correct CVR Parameter, enhancing project tracking and resource allocation.•Provided monthly reports detailing ticket types and their frequencies, enabling a strategic, data-driven approach for resolving issues and optimizing resource allocation.•Maintained stringent governance over the time amendments process, achieving 100% compliance with established protocols.•Successfully managed long-term sick teammate processes, with KP26 uploads resulting in a 12% reduction in associated costs.

Education

• Kalka Public School

  12th, SCIENCE

  2014 — 2016

• Manav Rachna Educational Institutions

  BTech - Bachelor of Technology, Cyber/Computer Forensics and Counterterrorism

  2016 — 2020

• Air Force Bal Bharati School

  10th