Shobha Subramanian

Experience

1. Senior Director, Customer Success

   Microsoft

   Feb 2021 — Present · Reston, VA, US

   Lead Customer Success team of Solution Architects and Engineers focused on enabling customer adoption of Microsoft Cloud Data & AI, Infrastructure and Application Development tools and offerings. Optimized return on team engagement with Consulting, Travel, Utilities, Media and Entertainment industry accounts by investing in the right opportunities and rigorous pipeline and customer commitment review, Influenced and energized customers to envision the art of the possible through direct leadership engagement, customized GTM solutions by industry, and demonstrating Azure\'s role in achieving customer goals and strategic initiatives. Optimized team performance and partner engagements with a \"Doing More with Less\" culture and built relationships with product/engineering teams to support customers and grow Azure consumption. Developed creative solutions like webinars to reach larger customer audiences and raised return on sales resource engagement. Led SQL adoption motions across the Northeast Operating Unit and influenced corporate directives through a continuous engagement and feedback loop. Guided both Customer and Sales Success Units through changes in organization as staffing was reduced by more than 60% to effectively meet and exceed sales targets with deliberate activities to provide support and manage cross functional delivery at scale. Recognized for achieving more and exceeding expectations with a corporate living the culture award for Sales excellence and Customer and Team obsession.