Shobha Chacko
Customer Success Consultant @B2BE
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WORK HISTORY
Customer Success Consultant @B2BE
Birmingham, GB
Requirement GatheringProject ImplementationTier two customer support
EDUCATION
SCMS GROUP OF INSTITUTIONS
Master of Business Administration (M.B.A.), HR/Marketing
SKILLS
ABOUT SHOBHA CHACKO
I am solution driven Business Consultant with over 12 years experience in the Product Management & Implementation division. Experienced in Product Demonstrations, Business Analysis/Consulting, Business Process Improvement, Requirement Gathering/Analysis, Product Training, User Acceptance Testing, Migration & Go-live Support. Proven success in managing high profile projects from conception to completion in both Agile and Waterfall SDLC model. I consistently demonstrate a can-do attitude and embrace challenges with enthusiasm. An excellent communicator who can converse at all levels. Skills:SDLC, Waterfall, Agile, Business Analysis, Process Improvement, Customer Relationship Management, Vendor Relations, Requirement Management, User Stories, System testing, UAT, Training, Presentations, Bid ManagementTechnical Skills: Microsoft office, Office 365, Visio, SQL,Confluence,Jenkins,Bitbucket, BalsamiqPlease contact me at s••••••••@gmail.com to find out how I might contribute and add value to your organization
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