Shoba Niket Sane

Renewal Manager @Oracle

Mumbai, IN

As a NetSuite Account Manager at Oracle, I help fast-growing and enterprise clients extract maximum value from their ERP investments. My core focus is on managing complex renewals, driving strategic upsells, and navigating customers through business transitions—from entity name changes to service tier upgrades.With deep knowledge of SuiteSuccess models, licensing frameworks, and financial cloud services, I serve as the connective tissue between customers, sales operations, and implementation teams. I take pride in being both a problem-solver and a partner—ensuring smooth account transitions, advocating for customer needs, and enabling long-term retention.Whether it\'s negotiating with procurement heads, aligning internal stakeholders, or unblocking technical roadblocks, I bring clarity, speed, and empathy to every conversation. Let’s connect if you\'re looking to share knowledge, collaborate on ERP value delivery, or explore opportunities in SaaS customer success.Dates of EmploymentKey Responsibilities & Achievements:Manage a diverse portfolio of 45+ NetSuite customers, including mid-market and enterprise-level accounts, with a focus on SaaS renewals, retention, and account growth.Successfully led complex renewal negotiations, service tier upgrades, and contract restructures aligned with customer business changes.Consistently exceeded renewal targets while maintaining high customer satisfaction and minimizing churn risk.Trusted to manage high-value, time-sensitive accounts with precision and strategic foresight.Recognized for overachieving goals and driving results through proactive engagement and cross-functional collaboration.