Shoba Jagadish
Learning & Development Deputy Manager | Leadership Skills Development | Voice & Accent | Soft Skills | Behavioral Training | Customer Experience
- Role
- Learning & Development Deputy Manager at Concentrix
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shoba Jagadish
Learning & Development Professional with over 12 years of experience in the IT-enabled…
Experience
Learning & Development Deputy Manager
Oct 2024 — Present · IN
As a Deputy Manager, I effectively translate stakeholder and client requirements into impactful workshops, ensuring tangible and successful outcomes.Identifying Leadership Needs: Assessing the current leadership skills within the organization and identifying gaps or areas for improvement.Designing Development Programs: Creating structured development programs and workshops tailored to build essential leadership skills such as communication, decision-making, emotional intelligence, and strategic thinking.Implementing Training Initiatives: Organizing and delivering training sessions, seminars, and mentoring programs to foster leadership growth.Evaluating Program Effectiveness: Monitoring the progress and impact of leadership development initiatives, using metrics and feedback to refine and improve programs.Collaborating Across Departments: Working with other departments to ensure leadership programs align with overall business goals and contribute to organizational success.Staying Informed on Trends: Keeping up with the latest trends and best practices in leadership development to ensure programs are cutting-edge and effective.
Education
Bharathiya Vidya Bhavan Bangalore
PGDBA
Karnataka State Open University, Mysore
Bachelor of Commerce - BCom
Skills
- Customer Service
- Training
- Customer Satisfaction
- Technical Support
- Team Motivation
- Team Building
- Content Development
- Attitude & Customer Service
- Training & Development
- Time Management
- Motivational Speaking
- Troubleshooting
- Stress Management
- Blended Learning
- Behavioral Training
- Performance Motivation
- Call Centers
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