Shoaib Ahmed
Datacenter Technician @Microsoft
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WORK HISTORY
Datacenter Technician @Microsoft
Elk Grove Village, IL, US
Supported enterprise data center operations, ensuring compliance with Microsoft SOPs and security policies.• Executed server hardware troubleshooting, diagnostics, and component replacement with minimal downtime.• Logged incidents and tracked resolution using enterprise ticketing systems (GDCO).• Collaborated with cross-functional teams to maintain system reliability and resolve technical issues.• Assisted with secure handling of data-bearing devices (DBDs) in compliance with Microsoft’s security standards.
EDUCATION
University of Illinois Chicago
Bachelor of Science, Computer Science
City Colleges of Chicago-Harry S Truman College
Associate's Degree, Computer Science
ABOUT SHOAIB AHMED
IT Support Specialist with experience across higher education, enterprise data centers…
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