Shoaib Zafar
Front Desk Staff @The City College Of New York
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WORK HISTORY
Front Desk Staff @The City College Of New York
Responsible for scheduling and managing student appointments via Zoom, in-person, and over the phone using Navigate. Duties include checking in students for appointments and drop-in sessions, responding to student inquiries, taking messages, and directing calls appropriately. Maintains and organizes front desk records in both cloud storage and physical files while keeping track of student and staff schedule changes. Also assists with special projects such as creating social media content, designing flyers, and developing other marketing materials.
EDUCATION
The City College of New York
Bachelor of Science - BS, Clinical Psychology
Kingsborough Community College
Associate of Arts and Sciences - AAS, Liberal Arts and Sciences, General Studies and Humanities
ABOUT SHOAIB ZAFAR
With several years of experience working in customer service and operational roles, I…
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