Shoaib Hussain
1st Line Support Engineer @CCH Group
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WORK HISTORY
1st Line Support Engineer @CCH Group
As a 1st Line Support Engineer, I’m solving technical issues across software, hardware, OS, network and IoT environments within an ITIL-aligned (ITSM) and (ITIM) framework. Skilled in Incident, Problem and Change Management to meet SLA targets, optimise service availability and drive continual service improvement (CSI). Proficient in ticket triage, impact analysis, escalation workflows and root cause investigation.
EDUCATION
Ashton Sixth form College
A levels
The Manchester Metropolitan University
BSc Hons
ABOUT SHOAIB HUSSAIN
I\'m passionate about using technology to create better user experiences. Throughout my…
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