Shoaib Ali

Experience

1. Reservations and Revenue Specialist

   AG HOTELS GROUP

   Jul 2022 — Present · New Delhi, IN

   To deal efficiently and politely with all telephone, email, social media enquiries2. To ensure that all reservations are recorded following established procedures with full and clearinformation and that they are inputted accurately and promptly onto the system3. To maximize revenue by converting enquiries, recognizing business prospects and opportunities toupsell venue services4. To liaise with clients and customers to coordinate corporate events whilst building rapport andcreating professional relationships5. To exercise effective listening to capture relevant information and provide a premium experience forthe guest6. To liaise with all Sales, Revenue & Operations to ensure the best service is provided to our customers7. Responsible for sharing daily reports with the line managerWORK EXPERIENCE8. Experience in the following systems – Hotel Management System, Reservation Management System,Expertise in Microsoft Office tools9. Excellent communication, presentation & interpersonal skills.10. Ambitious Reservations professional to deliver exceptional guest services11. Fluent in English

Education

• Glocal University

  Bachelor of Technology (B.Tech.), Computer Science

  2013 — 2017