Shoab Ahmad
Sr Process Improvement Analyst @University of California
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WORK HISTORY
Sr Process Improvement Analyst @University of California
Managing key projects in the office of President, UC Path to optimize Employee Service Call Center and Payroll Operations using of Lean/Six Sigma/Project Management Tools:• Developed a Cost Estimation Tool to Highlight the True-Cost of stopping a Payroll Check. Calculator accounts for Bank Fees (5% of cost) and internal Labor costs (95% of cost) associated with stopping a payment. Currently Leading an Effort to reduce cost by 20%.• Leading multiple Root Cause Analysis (RCA) effort to improve case management (From Intake to Resolution) of escalated Issues to Payroll • Identified 19 wastes during a Lean Gemba-walk of existing SalesForce/PeopleSoft processes used by Employee Services Call Center staff
EDUCATION
University of Southern California
BS, Business Administration with emphasis in Global Management
San Jacinto College
Certificate of Completion, Lean Six Sigma Black Belt
ABOUT SHOAB AHMAD
Lean/Six Sigma Black Belt with Over 12 years of experience in Enterprise Level…
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