Shmuel Goldman
Customer Success Strategy at Microsoft
- Role
- Senior Program Manager, Global Customer Success at Microsoft
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Shmuel Goldman
My favorite question to ask is \"How can I make your life easier?\"My superpower is connecting people to design simple solutions for complex problems. I thrive on improving processes and tools, and leading by example to achieve results through trust and respect. I have driven $15M annual cost savings, used automation to reduce error 90%, and led global executive-level programs.My approach is to remember that everyone is human. In practice, this means- Be Nice: Build trust through empathy, humility, and accountability- Learn Fast: Skill up quickly in order to coach others- Take Action: Focus on always moving forward - Communicate: Make sure everyone has the information they needIf this resonates with you, please reach out! I\'d love to hear from you.
Experience
Senior Program Manager, Global Customer Success
May 2023 — Present · Cleveland, OH, US
Owned business strategy, design, and feature roadmap to launch an automated sales alerting platform, reaching users within 12 months and driving $15M annual cost savings.Built and launched a global framework to simplify automated alerts for sales roles, instituting design standards and governance forums to reduce noise, leverage AI, and improve clarity for users.Created and led a global curriculum to improve onboarding for new-in-role sales executives, facilitating 70 sessions in 18 months to provide leaders with the right content and connections. Owned the feedback loop between field sales and sales enablement teams, collaborating closely with finance, analytics, and operations to deliver a roadmap of actionable guidance and insights to drive field sales strategy.
Education
Columbia University in the City of New York
Bachelor of Arts, cum laude
Skills
- Social Media
- R
- Sas
- Digital Strategy
- Multi-Channel Marketing
- Public Speaking
- Microsoft Word
- Enterprise Mobility
- Research
- Information Technology
- Innovation Consulting
- Ibm Bpm
- Agile Project Management
- Application Management Services
- Hebrew
- Servsafe
- Pharmaceutical Industry
- Operations
- Microsoft Excel
- Powerpoint
- Spss
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