Shiwani Kumari
Customer Support @Xindus
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WORK HISTORY
Customer Support @Xindus
Delhi, IN
Coordinated with Finance, Product, Tech, and Operations teams to resolve customer shipment queries, delays, and billing-related issues within defined timelines.Managed end-to-end shipment communication including AWB sharing, pickup coordination, real-time status updates, and customer follow-ups.Maintained issue trackers and handled WAC discrepancies to ensure accurate closure and smooth customer experience.Provided shipment tracking updates, documentation support, and query resolution primarily through the WhatsApp communication channel, while supporting KPI tracking using Excel and Google Sheets.
EDUCATION
Arcade Business College, Patna
Bachelor of Business Administration - BBA, Management
Nalanda Open University, Patna
Bachelor of Commerce - BCom, Business/Commerce, General
DR. G.L. DUTTA D.A.V. Public School
XIIth, , Commerce
DR. G.L. DUTTA D.A.V. Public School
Xth, Matriculation
ABOUT SHIWANI KUMARI
I currently work in Customer Support at Xindus, where I handle shipment-related queries and account communication for 150+ customer accounts. My role includes coordinating with Finance, Product, Tech, and Operations teams, sharing AWBs, tracking shipments, resolving billing and WAC issues, and ensuring timely closure. I also guide customers on shipment creation for US, UK, AU, and 90+ international destinations, provide real-time updates via WhatsApp, and track daily KPIs using Excel and Google Sheets.Earlier, I worked at Career Helps, where I progressed from HR Intern to HR Operations Lead, managing teams, tracking performance, and supporting daily operations and communication. I have also handled field and retail operations with Sudha (COMFED), gaining hands-on experience in coordination and execution. I am currently pursuing BBM\'2026 with a focus on Operations and Marketing, and I am looking to grow in Customer Support or Key Account Management roles where structured follow-ups, account handling, and issue resolution are core responsibilities.
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