Shiwani Agarwal
Product @HDFC Bank | ex IDFC Bank | PGDM
- Role
- Senior Product Manager at HDFC Bank
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shiwani Agarwal
Results-driven Digital Product Manager with 5 years of experience leading…
Experience
Senior Product Manager
Sep 2022 — Present · Bengaluru, IN
Led the product strategy, roadmap, and full-cycle development, including the production deployment, of a next-generation net banking platform serving over 60 million customers- Redesigned login journeys and enhanced the Loans and Insurance sections. Introduced MFA, leading to a 70% decrease in customer complaints about non-receipt of OTPs- Partnered with the Adobe team on Adobe Target, AEM, and AA to deliver personalized, curated offers- Conducted thorough market research and competitive analysis to identify opportunities and develop innovative features for the net banking platform- Collaborated closely with UI/UX designers, developers, and QA teams to ensure smooth execution of Agile processes and timely delivery of high-quality features- Effectively managed product backlogs, prioritizing user stories and features based on customer feedback, market trends, and business value.
Education
Indira Gandhi National Open University
Post Graduate Diploma in Rural Development
2016 — 2017
National Institute of Agricultural Extension Management (MANAGE)
PGDM (ABM)
2017 — 2019
Banaras Hindu University, Banaras
B.Sc (Agriculture)
2012 — 2016
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