Shiwani Mittal

Case Contract Management Services Analyst 1 @Conduent Legal And Compliance Solutions

Noida, IN

1.Client Request Management:a. Responsible point of contact with clients and making sure their needs are met by coordinating and executingprojects effectively.b. Communicate clearly with the clients to keep them informed and ensure their satisfaction with the projectdeliverables.c. Advice clients on the best methodology to achieve their goals using Conduent e-discovery services.d. Ensure a smooth transition between shifts by providing clear handoffs and updates to clients.e. Manage internal processes and communicate with different departments to ensure the project runs smoothlyf. Hands-on Experience of ticketing tools like JIRAReview management:a. Creation of Batchesb. Creation of searches as per the client requirement.c. Manage review platforms such as relativity and viewpoint.d. creating STR and executing STR and creation of persistent highlight set.e. Tiffing of the documents.f. Creation of Field, Choices and layoutsg. Creation of security group and adjust the permission of the individual’s users on relativity.User Management:a. User Creation on platformsb. Password reset for the users and enable and disable the users on the platforms as per the client requests.c. Troubleshoot any issue that comes up and recommend solutions.Project management:a. Matter setup on the review platforms (relativity and viewpoint).b. Nearline and cold storage matters.c. Decommission of the matters (Full decommission and partial decommission).d. I have attained production training and have basic understanding of the production.

Ambition law institute

Judiciary, Law

Bps university khanpur

Bachelor of Laws (LL.B.), Law

Maharshi Dayanand University (MDU), Rohtak

Master of Laws - LLM, Criminology