Shiwani Agarwal

Product @HDFC Bank | ex IDFC Bank | PGDM

Role: Senior Product Manager at HDFC Bank
Location: Bengaluru, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Shiwani Agarwal

Results-driven Digital Product Manager with 5 years of experience leading cross-functional teams to develop and launch innovative products. Proven expertise in product strategy, optimizing user experiences, and leveraging data for informed decisions. Skilled in stakeholder collaboration, market research, and managing projects in fast-paced environments. Strong communicator with a passion for impactful digital solutions.

Experience

Senior Product Manager
HDFC Bank
Sep 2022 — Present · Bengaluru, IN
Led the product strategy, roadmap, and full-cycle development, including the production deployment, of a next-generation net banking platform serving over 60 million customers- Redesigned login journeys and enhanced the Loans and Insurance sections. Introduced MFA, leading to a 70% decrease in customer complaints about non-receipt of OTPs- Partnered with the Adobe team on Adobe Target, AEM, and AA to deliver personalized, curated offers- Conducted thorough market research and competitive analysis to identify opportunities and develop innovative features for the net banking platform- Collaborated closely with UI/UX designers, developers, and QA teams to ensure smooth execution of Agile processes and timely delivery of high-quality features- Effectively managed product backlogs, prioritizing user stories and features based on customer feedback, market trends, and business value.

Education

National Institute of Agricultural Extension Management (MANAGE)
PGDM (ABM)
2017 — 2019
Banaras Hindu University, Banaras
B.Sc (Agriculture)
2012 — 2016
Indira Gandhi National Open University
Post Graduate Diploma in Rural Development
2016 — 2017

Contact information

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Work email
•••••@hdfc.bank.in
Personal email
•••••@•••••.com
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Current company

HDFC Bank

Banking · 216K employees · Mumbai, Maharashtra, India

HDFC Bank is India's largest private sector bank, offering a comprehensive range of financial products and services to our customer base of over 92 million. Our extensive distribution network of 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, reaches every corner of the country, making us accessible to millions. Promoted by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". With a single-minded focus on product leadership, customer focus and operational excellence, we have emerged as a leading player in all our business segments. We cater to individuals and businesses, offering a full range of innovative banking solutions including loans, payments, and wealth management. Our business solutions empower companies of all sizes, from MSMEs to large corporations, helping them grow with tailored banking services and financial tools. In 2023, the Bank merged with HDFC Ltd, combining our robust banking services with HDFC Ltd's legacy of leadership in housing finance. This merger enhances our ability to offer home loans and other financial services, ensuring seamless access for customers across urban and rural areas. As a socially responsible corporate citizen, we believe in banking with a purpose. Through our CSR initiative, Parivartan, we actively work to drive positive change across education, healthcare, skills training, and sustainable livelihoods impacting over 10 crore lives across the country. Our commitment to community impact is as strong as our dedication to delivering value to our stakeholders. As we expand, we continue to stay at the forefront of innovation, offering seamless digital banking experiences to enhance the lives of our customers. HDFC Bank prioritises the security of its systems and remains committed to maintaining the confidentiality of its customers' data. As a precaution

hdfc.bank.in

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About Shiwani Agarwal

Experience

Senior Product Manager

Education

National Institute of Agricultural Extension Management (MANAGE)

Banaras Hindu University, Banaras

Indira Gandhi National Open University

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