Shiwam Sharma
Customer Success Manager @Nirmata
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WORK HISTORY
Customer Success Manager @Nirmata
Bengaluru, IN
Own end-to-end success for strategic enterprise accounts, driving customer outcomes, product adoption, and long-term value realization.Lead onboarding, workshops, and architecture discussions while proactively managing customer health, risks, and success plans.Drive Net Revenue Retention (NRR) through renewals, expansions, and identifying upsell opportunities, including support for new logo (new banner) acquisition.Provide technical guidance on Kubernetes architectures, multi-cluster governance, and Kyverno policy capabilities (validation, mutation, generation, image verification.)Partner with Sales across pre- and post-sales cycles, contributing to solution positioning, deal strategy, and customer growth.
EDUCATION
Delhi Public School , Siliguri
Higher Secondary, Science
Good Shepherd School, Siliguri
Matriculation, All major subjects
Dr M G R Educational and Research Institute
Bachelor of Technology (BTech), Computer Science Engineering
ABOUT SHIWAM SHARMA
Customer Success Manager | Cloud-Native Security | Kubernetes | Kyverno | DevSecOps | Enterprise SaaS | APAC & EMEA Customer Success Manager with 8+ years of experience in customer success, solution consulting, and cybersecurity, specializing in cloud-native security, Kubernetes governance, and DevSecOps enablement. Proven expertise in driving product adoption, customer retention, and revenue expansion across enterprise accounts, including MSSPs and BFSI clients in APAC and EMEA. Currently at Nirmata, enabling organizations to secure and scale Kubernetes environments using Kyverno (policy-as-code), Kubernetes security policies, and cloud governance frameworks. Strong hands-on experience with CI/CD pipelines (GitHub Actions), container security, cluster governance, and compliance automation. Technical background includes firewalls, XDR, cloud platforms, virtual systems, and large-scale distributed environments, enabling effective collaboration with DevOps, Platform Engineering, and Security teams.Focused on helping organizations secure Kubernetes at scale, improve developer productivity, and implement policy-driven governance aligned with compliance and business outcomes.
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